Have registration questions? View our Registration FAQs.

Phoenix Engage FAQs

Select the “Event Hub” menu in the top navigation, then select the “Event Hub” link. This will take you to the event sign-in page. Enter the email address and password you entered when registering for the event and select the “Login” button.  

If you forgot your password, select the “Don't know your password? Click here to reset it.” link below the “Login” button. Enter your email address and select the “Submit” button. You will be sent an email with instructions on how to reset your password. If you receive an error message stating, “We couldn’t find anyone with that email address”, reach out to our support team by clicking the "Need Help" orange icon at the bottom of the home page, event hub, or FAQs page! If a team member is unavailable to assist you right away, you can submit your question, and someone from our team will follow up as soon as possible. You can also send us an email at events@phoenix-society.org. 


Note: You can only be logged in on one device at a time. 

To reset your password, visit https://events.phoenix-society.org/engage2022/request-password-reset

Enter your email address and then select the “Submit” button. You'll receive an email with a link to reset your password. Login into the event site with your new password.  

When it's time to join an event, simply click on the "View Event" button associated with that session. If you join a little early, that's ok! You'll be directed to our waiting room until the start time of the event. In each waiting room, you'll see a countdown timer. When the timer hits zero, you'll automatically be directed to the live event. 

Most sessions will take place directly on the Event Hub. Open Mics, Support Groups, Networking Sessions, the Storytelling Session, and our Dance Party will be hosted directly on Zoom. The process for joining the event is the exact same. When the waiting room timer hits zero, you will be prompted to open and join in Zoom. For the best viewing experience, we recommend downloading the Zoom app and ensuring you have the latest software update. 

You can make an online donation here or write a check payable to Phoenix Society for Burn Survivors and mail to Phoenix Society for Burn Survivors, 525 Ottawa Ave NW, Front, Grand Rapids, MI 49503.

The power of connection is in your control with our Attendee Directory, which you can access through the Event Hub. The Directory lists all of our Phoenix WBC Attendees, including their name, city, and state. 


An Attendee Meetup allows you to connect with one or more attendees for a virtual meeting/call. To schedule a meetup, find the attendee you would like to connect with in the Directory and click on "Request Meeting." A new window will appear where you can choose the meeting type, date, time, name, and description.  

If you would like to have a meetup with more than one attendee, select the meeting type of "Group Meeting." This allows you to add up to 20 participants in one meeting. To add other attendees, click on the "Add Participant" button. We recommend marking all attendees as "Optional Participants." If you do not allow for optional participation and one or more attendees cannot attend, you will not be able to meet with the others in the Meetup.  

Attendees who are invited to a Meetup will receive an email invitation. Once an attendee accepts, declines or requests a change, the organizer of the Meetup will receive an email confirmation. You can view the status of your Attendee Meetups on the Event Hub under "My Attendee Meetups." 


Select the “Event Hub” menu in the top navigation, then select the “Update Your Profile” menu option. Complete the profile form and select the “Submit” button at the bottom of the page to save your changes.  


At any time during the conference, you can request wellness and tech support by emailing our team at events@phoenix-society.org. 

For the best viewing experience, we recommend downloading the Zoom app and ensuring you have the latest software update.  

Zoom Accessibility Features and Keyboard Shortcuts 

Have additional questions or need help? Please contact us by emailing events@phoenix-society.org or calling 800-888-2876.